Shipping & returns
If you are not satisfied with a received product or if you want to exchange a product, you have the right to return or exchange the product to HOF House of Furniture.
If your purchase does not meet your expectations, you have the right to return items up to 14 days after receipt. You can report this via the website by filling in the contact form via the contact button.
We appreciate it if you would like to proceed as follows:
Register your return or exchange within 7 days of receipt via our contact form
Fill in the return form and add it to your return package
Return your package within 7 days.
When returning and / or exchanging, fill in the contact form stating the invoice number. The invoice number is stated on the invoice you received by email. In the comment / question, enter the article number of the product that you want to exchange / return and, if possible, the reason for the return. The return sticker is added to your package and you stick it on the package over the address sticker.
Make sure that the item to be returned still has the original labels and, if possible, in the original packaging. Articles are not accepted:
if they have been worn and / or washed,
are damaged or if you have tried to repair the damage yourself;
if you have not followed the instructions.
The return costs are borne by the customer. We advise to return the package by registered mail so that the package is traceable with a track & trace code.
Processing returns and refunds
HOF House of Furniture will refund the paid purchase amount, excluding shipping costs, directly to your bank account within 14 working days after a product has been returned in good condition (if paid via iDEAL or transferred yourself), or instruct the credit card company to to credit the amount. From the moment HOF House of Furniture refunds the purchase amount, 2 to 3 days processing time via the payment system must be taken into account.
The above is not valid for sale purchases.
The return shipment can be sent to the address below:
HOF House of Furniture
2514LK The Hague
Questions about returning or exchanging items?
Fill in the contact form and we will answer your question as soon as possible.